AI handles product enquiries, stock checks, order status, and returns—giving every customer instant answers without growing your support team.
More sales means more customer calls. But hiring support staff for peak seasons is expensive, and skeleton crews during quiet periods mean long wait times and frustrated customers.
No hold queue. No "press 1 for sales, press 2 for support." AI answers immediately with a friendly greeting.
Product question? Order status? Return request? Stock check? AI routes the conversation appropriately.
Most queries resolved instantly. Complex issues transferred to humans with full context—no repetition needed.
Every call logged, categorised, and analysed. Spot trends, identify product issues, improve your business.
AI integrates with your order management system. Customers get instant updates: shipped, out for delivery, delivered—complete with tracking links sent via SMS.
"Do you have this in size 10?" AI checks real-time inventory across stores and warehouse. Offers alternatives if out of stock.
AI processes return requests, explains policy, generates return labels, and arranges exchanges—all without human involvement.
Dimensions, materials, care instructions, compatibility. AI knows your product catalogue and answers detailed questions.
Customers who prefer to order by phone? AI takes full orders, processes payment (via secure system), and confirms delivery details.
Black Friday call volume? No problem. AI handles unlimited simultaneous calls with zero wait time.
Order tracking, returns, product questions, payment issues. AI handles the high-volume, repetitive queries that consume support team bandwidth.
Size guides, fit advice, stock checks, styling suggestions. AI knows your range and helps customers find the right product.
Specifications, compatibility, setup help, warranty queries. AI provides technical information and troubleshooting guidance.
Product dimensions, assembly information, delivery scheduling, click-and-collect coordination.
Wine shops, bike stores, hobby suppliers. AI trained on specialist knowledge to answer enthusiast-level questions.
Store hours, stock by location, click-and-collect, directions. AI handles the repetitive local queries at scale.
"Black Friday used to mean 6-hour hold times and angry customers. Last year, AI handled 3,400 calls in one day with average wait time under 10 seconds. Our CSAT score actually improved during our busiest period."— Rebecca Jones, E-commerce Director, Fashion Retailer
"We cut our support costs by 60% while improving response times. The ROI was obvious within the first month."— Michael Chen, Operations Manager, Electronics Retailer
"Most of our calls are 'where's my order?' Now AI handles those in 30 seconds. Our human team focuses on complex issues that actually need their expertise."— Sarah Williams, Customer Service Lead, Home Goods Retailer
| Metric | Human Agent | AI Agent |
|---|---|---|
| Cost per call | £15-25 | £0.50-2 |
| Average handle time | 6-8 minutes | 2-3 minutes |
| Wait time (peak) | 5-30 minutes | 0 seconds |
| 24/7 availability | Premium cost | Included |
| Peak scaling | Weeks to hire/train | Instant |
Shopify, WooCommerce, Magento, BigCommerce
Linnworks, Brightpearl, Veeqo, ShipStation
Zendesk, Freshdesk, Gorgias, Intercom
TradeGecko, Cin7, Ordoro, Skubana
AI handles straightforward issues (refunds within policy, shipping delays). Escalates complex complaints to humans with full context so they can resolve without asking customer to repeat themselves.
Always available. "I'd like to speak to a person" triggers immediate transfer to your support team. AI provides full call context for seamless handoff.
Basic setup in days. Full integration with order systems in 1-2 weeks. We handle the technical work.
AI handles the repetitive queries (60-80% of volume), freeing your team to focus on complex issues, VIP customers, and cases that need human judgment.
AI Sales Voice handles your routine customer queries at a fraction of the cost—giving every customer instant answers while your team focuses on what humans do best.