AI Voice Agent for Restaurants, Hotels & Hospitality UK

The Hospitality Phone Problem

Peak service times are when phones ring most—and when you can least afford to answer them. Your team is serving guests, prepping food, turning rooms. Every unanswered call is a lost booking.

73%

of restaurant booking calls happen during peak service hours

£156

average value of a missed table reservation (4 covers at £39 per head)

41%

of hotel room enquiries happen outside reception hours

How AI Sales Voice Works for Hospitality

1

Guest Calls Your Number

Friday 7:30pm. Phone rings. Instead of going to voicemail or pulling someone off the floor, AI answers instantly with your custom greeting.

2

AI Handles the Enquiry

Reservation request? AI checks availability and books directly. Menu question? AI knows your dishes. Directions? AI provides them. Special request? AI takes details.

3

Booking Confirmed Instantly

Guest receives confirmation SMS/email. Reservation appears in your booking system. No double-bookings, no manual entry, no errors.

4

You Get the Full Picture

See all calls, bookings, and enquiries in your dashboard. Review recordings. Spot trends. Make better decisions.

Built for Hospitality Operations

📅

Real-Time Table/Room Availability

AI connects to your booking system—OpenTable, ResDiary, Resy, your PMS—and sees exactly what's available. Offers alternatives when first choice is booked.

🍽️

Menu & Dietary Knowledge

Train AI on your complete menu, allergens, dietary options. "Do you have vegan options?" "Is the risotto gluten-free?" AI handles it all.

🎉

Event & Group Enquiries

Large party? Private dining? AI qualifies the enquiry—date, numbers, budget, requirements—and either books or passes to your events team with full details.

⏰

Wait List Management

Fully booked? AI offers to add them to the wait list and calls back automatically if a cancellation opens up.

📍

Directions & Parking

"Where are you located?" "Is there parking?" AI provides directions, parking info, nearest tube station—whatever guests need.

🔔

Reminder Calls

Reduce no-shows with automated confirmation calls 24 hours before. AI confirms, takes cancellations, and frees up tables for others.

AI for Every Hospitality Business

Restaurants

From fine dining to casual, AI handles reservations, answers menu questions, takes takeaway orders, and manages busy periods without missing a booking.

Hotels & B&Bs

Room availability, rates, amenities, check-in times. AI books direct reservations, captures guest preferences, and handles enquiries while reception is busy.

Pubs & Bars

Table reservations, function room bookings, quiz night questions, live sport schedules. AI keeps the bar running smoothly.

Cafés & Coffee Shops

Catering enquiries, opening hours, menu questions, large order requests. AI handles calls while your baristas focus on making great coffee.

Event Venues

Wedding enquiries, corporate bookings, availability checks. AI qualifies prospects, gathers requirements, and books site visits.

Takeaways & Delivery

Order taking, menu questions, delivery times, special requests. AI handles the phone while your kitchen focuses on food.

What Hospitality Businesses Say

"Friday and Saturday nights were chaos. Phones ringing constantly while we're trying to serve. Now AI handles all bookings and we've actually increased our reservation rate by 40%."

MR

Marco Rossi

Restaurant Owner, London

"We're a small B&B. When I'm making breakfast or cleaning rooms, I can't answer the phone. AI picks up everything and our direct bookings have tripled."

HW

Helen Wright

B&B Owner, Cotswolds

"The no-show reduction alone pays for the service. AI calls to confirm every booking 24 hours ahead. Our no-show rate dropped from 18% to 4%."

TR

Tom Richards

Gastropub Owner, Bristol

AI vs Hiring Front-of-House Staff for Phones

Factor	Dedicated Phone Staff	AI Sales Voice
Monthly Cost	£1,800+ (full-time)	£99 - £399
Hours Covered	Shift hours only	24/7/365
Peak Period Capacity	One call at a time	Unlimited simultaneous
Training Time	Weeks	Hours
Sick Days/Holidays	Yes	Never

Frequently Asked Questions

Does it integrate with our booking system?

Yes—we integrate with OpenTable, ResDiary, Resy, SevenRooms, and most major restaurant booking systems. For hotels, we connect with Opera, Cloudbeds, RoomRaccoon, and others. Custom integrations available.

Can it handle special requests and dietary requirements?

Absolutely. AI records all special requests—allergies, accessibility, celebrations, seating preferences—and attaches them to the booking. Your team sees everything before the guest arrives.

What about takeaway orders?

AI can take full orders over the phone, confirm items and total, and send to your kitchen system. Reduces errors compared to staff writing orders while juggling other tasks.

Will it work during our busiest periods?

That's exactly when it shines. AI handles unlimited simultaneous calls with zero wait time. Friday night at 7pm, every caller gets instant service.

Turn Every Call Into a Booking

AI Sales Voice answers when you can't. More bookings, fewer no-shows, happier guests—without hiring more staff.

Get Started Talk Enterprise

Join 500+ UK hospitality businesses using AI Sales Voice. Cancel anytime.

Never Miss a Booking Again